Sophie Jo Body & Flow – Terms & Conditions
Effective Date: August 20, 2025
Website: https://sophiejobodyandflow.com
ABN: 99669272846
Sophie Jo Body & Flow (“we,” “us,” “our”) operates this website (the “Website”) and provides services including personal training, group training, training programs, massage, dry needling, cupping, osteopathy, and any future health or wellness services (collectively, the “Services”), as well as health, lifestyle, and fitness products (the “Products”).
By accessing or using the Website, Services, or Products, you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, you must immediately cease using the Website, Services, or Products.
1. Acceptance of Terms
By browsing or using the Website, you accept and agree to these Terms. Acceptance may also occur by clicking “I agree” where prompted. Sophie Jo Body & Flow may update these Terms at any time, effective upon posting to the Website. You are responsible for reviewing the Terms regularly. Continued use of the Website constitutes acceptance of any updates.
2. Registration & Accounts
To access certain Services or purchase Products, you may need to register for an account (“Account”). You must provide accurate and up-to-date information, including but not limited to:
Name, email address, and mailing address
Password
Medical and health information relevant to Services
You must be at least 18 years old and legally able to enter into binding contracts. You are solely responsible for the security of your login credentials and account activity. Any unauthorized use must be reported immediately.
3. Member Obligations
As a member, you agree to:
Use Services and Products only as permitted by these Terms and applicable law
Not use the Website or Services for illegal or commercial purposes without our consent
Protect the confidentiality of your account information
Not copy, reproduce, republish, transmit, or sell any content, materials, or intellectual property from the Website or Services without written permission
Refrain from automated or unauthorized use of the Website
Failure to comply may result in account suspension or termination.
4. Payment & Refunds
All payments for Services and Products are processed through secure third-party platforms (e.g., Square). By paying, you agree to their terms and conditions.
Fees for Services or Products may be updated at any time.
Refunds are only issued if we are unable to provide the Services or Products, or at our sole discretion. Refunds for change of mind are subject to our refund policy.
Unpaid or failed payments may incur additional costs, including banking fees.
5. Shipping & Delivery (Products)
Shipping costs are calculated at checkout and must be paid at purchase.
Delivery timelines: Domestic 2–7 business days, International 4–22 business days.
If items are out of stock, we will contact you regarding backorder or refund options.
We are not responsible for delays due to courier services, customs, or P.O. box restrictions.
Damaged or lost parcels must be reported immediately; claims will be processed after courier investigation.
6. Intellectual Property
All content on the Website, including text, graphics, logos, videos, audio, and code, is owned or licensed by Sophie Jo Body & Flow.
You may not copy, resell, distribute, or modify any content without prior written consent.
You are granted a limited, non-exclusive license to use the Website for personal, non-commercial purposes only.
All trademarks, logos, and service marks are the property of Sophie Jo Body & Flow.
7. Privacy
Personal information is collected and used in accordance with our Privacy Policy.
Data may include name, contact information, medical and health details, and payment data.
Data is protected using industry-standard security measures and is accessible only to authorized personnel.
We do not knowingly collect information from children under 16.
8. Health & Injury Disclaimer
Services, including massage, dry needling, cupping, osteopathy, and any future treatments, carry inherent risks.
You acknowledge that participation is voluntary and that you should consult your healthcare provider if you have any concerns.
Sophie Jo Body & Flow is not liable for any injury, loss, or adverse outcome resulting from participation in Services, unless caused by our gross negligence or intentional misconduct.
By using Services, you accept these risks and release Sophie Jo Body & Flow from liability.
9. Limitation of Liability
To the fullest extent permitted by law, Sophie Jo Body & Flow is not liable for indirect, incidental, consequential, or special damages, including loss of profit, goodwill, or opportunity.
Our total liability will not exceed the amount paid for the Services or Products in question.
10. Indemnity
You agree to indemnify and hold harmless Sophie Jo Body & Flow, its employees, affiliates, and licensors against all claims, losses, damages, or expenses arising from:
Your use of the Website, Services, or Products
Any breach of these Terms
Any violation of laws or third-party rights
11. Termination
You may terminate your account at any time by notifying us and ceasing use of Services.
We may suspend or terminate your access for breaches of these Terms, unlawful activity, or actions harming our reputation.
12. Dispute Resolution
Any disputes will first be attempted to be resolved via negotiation or mediation in Australia.
If unresolved, the courts of Victoria, Australia, have exclusive jurisdiction.
13. Governing Law
These Terms are governed by the laws of Victoria, Australia.
14. Shipping & Returns (Products)
See separate Shipping & Return Policy above for details.
15. Miscellaneous
If any part of these Terms is invalid or unenforceable, the remaining provisions remain in effect.
We reserve the right to update or amend these Terms at any time, effective upon posting to the Website.
Contact Information
Sophie Jo Body & Flow
Email: info@sophiejobodyandflow.com